Atlas Heritage – Terms of Service and Privacy Policy
Effective Date: [02/01/2025]
Thank you for visiting Atlas Heritage! This document outlines our Terms of Service and Privacy Policy. By using our website and purchasing products, you agree to these terms.
Terms of Service
1. Store Information
Store Name: Atlas Heritage
Location: Morocco
2. Payment Methods
Atlas Heritage accepts payments through Stripe, which supports various payment methods including credit/debit cards and mobile payments. All transactions are securely processed.
3. Accepted Currencies
We accept payments in all currencies. The final amount charged reflects the exchange rate at the time of purchase.
4. Refund and Return Policy
Refunds are allowed within 16 days of receiving the rug.
To qualify for a return, you must provide proof (photos or videos) showing the rug’s condition and any defects.
Atlas Heritage is not responsible for damages that occur due to improper handling by the customer.
5. Shipping Policy
Atlas Heritage offers free global shipping.
Delivery to Europe typically takes 5 to 7 days, with variations depending on the destination.
6. Custom Orders
We currently do not offer custom or made-to-order rugs. All products are sold as displayed.
7. Taxes and Duties
All taxes and duties are included in the purchase price. Atlas Heritage handles customs, import fees, and related charges.
8. Dispute Resolution
Atlas Heritage does not engage in dispute resolution services. Please contact us directly for assistance.
9. Contact Information
For inquiries, please contact us:
Email: [email protected]
WhatsApp: +4571464858
Privacy Policy
1. Information We Collect
Personal Details: Name, email address, phone number, shipping/billing address.
Payment Information: Securely processed by Stripe (no credit card storage).
Order Information: Products purchased and shipping details.
Communication Records: Emails and WhatsApp messages.
Device Information: IP address, browser type, and site usage data.
2. How We Use Your Information
We use your information to:
Process orders and payments.
Provide customer service.
Send order confirmations and updates.
Improve our services and website.
3. Sharing Your Information
We do not sell your data.
We share necessary information with:
Stripe: For payment processing.
Shipping Providers (DHL, FedEX): For delivery.
Legal Authorities: If required by law.
4. Cookies and Tracking
Our website uses cookies to improve user experience. You can disable cookies in your browser settings.
5. Data Security
We use encryption and secure servers to protect your information.
6. Your Rights
You can:
Access or update your data.
Request deletion of your data.
Opt out of promotional emails.
To exercise these rights, contact us at [email protected].
7. Retention of Data
We retain your information for as long as necessary to fulfill orders or comply with legal obligations.
8. Third-Party Links
Atlas Heritage is not responsible for external sites linked on our website.
9. Children’s Privacy
We do not knowingly collect data from individuals under 18.
Thank you for choosing Atlas Heritage! Your privacy and satisfaction are important to us.
